1. The preferred method for submitting an order is through our
online ordering system available on this website. Placing your
order through our site can save you’re the time and money.
You can submit your order by clicking the Place Order button
and logging in to this website. If you are a first time user,
you will need to set up a user profile. You will then fill out
an online order form which includes product information, deadlines,
shipping, billing and any other special instructions. You will
then be asked to upload the files for your order. A confirmation
email will be sent to you once you have submitted your order.
2. You can also mail us your order. All orders submitted via
mail should include a completed order
form. You should also include a zip disk, CD or DVD with
your digital files, as well as any proofs or folding mockups.
3. You may also fax us your order form, and email your artwork
to orders@discountedprinting.com.
Please note that you will be emailing your artwork in the special
instructions section of your order form. The email should also
reference the faxed order form, your company name, product ordered,
and contact name and phone number.
Will I be called when you receive
my job?
Not necessarily. Orders will be processed without verbal confirmation
unless requested otherwise on the order form. You will receive
an order acknowledgement e-mail once our order is entered into
our ordering system. You will also receive an order confirmation
e-mail once your job has been approved by our order processing
department after we confirm that the pricing, timeline as well
as other details. You will also be e-mailed an invoice after
the order is processed.
How Can I reorder a previously printed piece?
You can resubmit an order for a previously printed piece through our website. After logging in, click on Place New Order. The first step of the ordering wizard will prompt you to put in the old job number in the Reorder Field. If you do not know the previous job number, simply click on Look Up and 'select' the job that you wish to reorder. When you continue through the order wizard, the product information (size, ink, quantity, etc) will automatically populate to the appropriate fields. You can change these details as you proceed through the ordering process.
If you are submitting your order through fax or mail, you should provide us with the old job number. If you do not have the job number, please log in to the site, click on My Jobs. You will be able to view previously placed orders and retrieve the job number. If you are placing a reorder, please send us a copy of the previously printed piece if you want us to match the colors to the previous job.
What if I want to change something
on my order after I’ve placed it or approved the proof?
If any changes are necessary on your order after it has been
approved for production, it is important that you contact our
staff as quickly as possible. Please note that in order for
any changes to be made, we will need to receive a fax or email
describing the changes. Please make sure to reference your job
number and contact information. Depending on how far into production
your job is, changes may or may not be able to be made. Our
staff will inform you if the changes can be made or not.
Should I do anything special if
I'm on AOL?
If you use America Online, you should be aware that AOL could
limit your inactivity on the web and disconnect you if you are
not a current, active user. Uploading files appears to be inactivity
to AOL. It is recommended that you keep your AOL email account
open at the same time you are uploading your files. This can
trick AOL programming into thinking you are still active on
the Internet, thereby preventing the possibility of getting
disconnected during your file upload.
How Do I Order Multiple Items?
Place a separate order for each piece you want printed. If you
are on the website, you must fill out a separate order form
for each product you are ordering to ensure that we have all
the information. If you are submitting your order via fax or
mail, there are spaces for you to order up to five products
on each order form.
Should I include fonts or images
with the artwork?
If you are sending an Illustrator file, all fonts should be
converted to outlines, thus avoiding the necessity of sending
fonts. If you are sending Quark, Pagemaker, or InDesign files,
we prefer that you save your file as a PDF. If you are not able
to, you should send the native file, as well as all screen and
printer fonts, and all images. All images should be 300 dpi,
CMYK files.
